I have worked in my current bookstore since before we had books on the shelves. It will be 13 years this October. Yet I am still thrown to the mat by customers asking me questions and then insisting my answer is wrong.
Customer 1: How do you get to the first floor?
Me: This is the first floor.
Customer 1: No, you used to have 3 floors.
Me: No, it's always been 2.
Customer 1: Then what did you do with all the books that were on the first floor?
Me: They're upstairs.
Customer 2: I can't believe you got rid of your upstairs restrooms!
Me: We've never had restrooms upstairs.
Customer 2: Yes you did.
Me: Maybe your thinking of the store across town
Customer 2: I know what store I'm in and you had restrooms upstairs.
Me: I'm sorry. We only have restrooms downstairs now. Would you like a token?
Customer 3: You don't have any science books in this whole store!?
Me: Sure, their upstairs.
Customer 3: How am I supposed to get upstairs?
Me: We can take either the stairs or the elevator.
Customer 3: Well, where are they.
Me: Right this way sir. (My head: The giant monstrosity in the middle of the room that looks just like stairs)
Customer 4: When did you start closing early on Sundays?
Me: We've always closed early on Sundays.
Customer 4: I've been here after 10 on Sundays.
Me: Oh! Between Thanksgiving and Christmas we stay open until midnight.
Customer 4: No, like a month ago.
Me: Hm. Well, we close at 10 now.
Too much fun. I think I work in the Twilight Zone.
2 years ago